Privacy Policy

1. Overview

SeamCut ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video editing platform and services.

By using SeamCut, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

Personal Information

• Account information (name, email address, username)
• Payment information (billing address, payment method details)
• Profile information (profile picture, preferences, settings)
• Communication data (support tickets, feedback, surveys)

Usage Information

• Video upload and processing data
• Feature usage patterns and analytics
• Device information (IP address, browser type, operating system)
• Performance metrics and error logs

Video Content

• Uploaded video files and associated metadata
• AI processing results and outputs
• Project data and editing history
• Shared content and collaboration data

3. How We Use Your Information

We use your information to:

• Provide and improve our AI video editing services
• Process your videos using our machine learning algorithms
• Manage your account and subscription
• Provide customer support and technical assistance
• Send important service notifications and updates
• Analyze usage patterns to enhance our platform
• Comply with legal obligations and enforce our terms

4. Video Content and AI Processing

Content Security

Your video content is encrypted during upload, processing, and storage. We use industry-standard encryption protocols to protect your files throughout the entire workflow.

AI Processing

Our AI algorithms process your videos to provide editing suggestions, automated cuts, and enhancement features. This processing occurs on our secure servers and does not involve human review of your content.

Content Retention

• Original uploaded videos are stored for the duration of your subscription
• Processed videos and projects are retained according to your plan limits
• Deleted content is permanently removed within 30 days
• Account cancellation triggers content deletion within 90 days

5. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

Service Providers

• Cloud hosting providers for secure data storage
• Payment processors for subscription management
• Analytics services for platform improvement
• Customer support tools for assistance delivery

Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or abuse of our services
• In connection with business transfers or acquisitions

6. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict employee access limitations and monitoring
• Infrastructure: Secure cloud hosting with regular security audits
• Monitoring: Continuous threat detection and incident response
• Compliance: SOC 2 Type II and ISO 27001 certified facilities

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Control

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Export your data in a machine-readable format
• Opt-out: Withdraw consent for certain data processing

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know about personal information sold or disclosed and the right to opt-out of sale.

European Users (GDPR)

EU residents have rights under the General Data Protection Regulation, including data portability, the right to be forgotten, and the right to object to processing.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us analyze and improve our services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements (with your consent)

Cookie Management

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality.

9. International Data Transfers

SeamCut operates globally and may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place for international transfers:

• Standard Contractual Clauses for EU data transfers
• Privacy Shield frameworks where applicable
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

10. Children's Privacy

SeamCut is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Users between 13-18 years old may use SeamCut with parental consent and supervision.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications for active users

Your continued use of SeamCut after policy changes indicates your acceptance of the updated terms.

12. Data Retention

We retain your information for different periods depending on the type of data:

Account Data

• Personal information: For the duration of your account plus 12 months
• Payment information: As required by financial regulations (typically 7 years)
• Support communications: For 3 years from last interaction

Video Content

• Active projects: Throughout subscription period
• Completed exports: According to your plan's storage limits
• Deleted content: Permanently removed within 30 days

Analytics Data

• Aggregated usage data: Retained indefinitely for service improvement
• Individual activity logs: Retained for 24 months
• Error logs: Retained for 12 months for debugging purposes